This page explains how to get help when you encounter issues that you cannot resolve yourself using this documentation.
⚠ Important: DvSchemaSync is provided as a free tool without warranty, as outlined in the Terms of Use accepted during registration. Support is provided on a best-effort basis, and not all support requests may be acknowledged or responded to. We recommend reviewing this documentation and the troubleshooting guides before submitting a request.
Using the Help & About Page
All support tools are accessed through the Help & About page. To access it, click Help & About on the main application menu.
Logging a Support Request
To report a technical issue or request assistance:
1. Open the Help & About page
2. Click Request next to "Log a Support Request"
3. Fill in your contact information (Email, First Name, Last Name)
4. Provide a detailed description of the issue
5. Attach screenshots or documents using + Add File if helpful
6. Keep Include System Logs enabled (recommended)
7. Click Submit Request
For the best chance of receiving assistance, include:
• Clear description of what went wrong
• Steps to reproduce the issue
• Expected vs. actual behavior
• Screenshots of any error messages
• System logs (automatically included when checkbox is enabled)
Submitting a Suggestion
To suggest new features or improvements:
1. Open the Help & About page
2. Click Submit next to "Submit a Suggestion"
3. Fill in your contact information
4. Describe your suggestion in detail
5. Optionally attach mockups or documents to illustrate your idea
6. Click Submit Suggestion
We value your feedback and review all suggestions. Feature requests are prioritized based on user demand, development effort, and alignment with the product roadmap.
Viewing Documentation
To access online help and user guides:
1. Open the Help & About page
2. Click Open next to "View Help WIKI"
3. The documentation will open in your default web browser
Support Expectations
Please be aware of the following regarding support:
• DvSchemaSync is a free tool provided without warranty
• Support is provided on a best-effort basis
• Not all support requests will receive a response
• Priority is given to issues affecting multiple users or critical functionality
• For complex issues, we may ask for additional information or remote access to diagnose
💡 Tip: Before submitting a support request, check this documentation and the troubleshooting section. Many common issues can be resolved by following the guidance provided.